Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

DECEMBER 4, 2024

This can lead to delays in addressing customer concerns, which could be damaging. Use text analytics to understand common themes in customer comments. SurveySensum is a top customer experience management platform. Strategy: Implement a robust system for analyzing NPS feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

SEPTEMBER 23, 2024

Dive Into the Top Customer Experience Tools We’ve broken down top customer experience tools with their key features, pros, cons, ideal industry type, and price, along with their G2 ratings to help you make an informed choice. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. This helps in identifying and addressing customer issues quickly.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MAY 19, 2023

This can lead to delays in addressing customer concerns, which could be damaging. Use text analytics to understand common themes in customer comments. SurveySensum is a top customer experience management platform. Strategy : Implement a robust system for analyzing NPS feedback.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52