Sprinklr
JULY 15, 2021
I am thrilled to celebrate with all of our employees, customers, and partners around the world that today Sprinklr was named to the 2021 Fortune Best Workplaces in New York list! The honor is that much more special to us given that Sprinklr is a global company with our headquarters based in New York City.
Kerry Bodine
JUNE 20, 2015
Design Management Institute’s Design Leadership Conference. New York City. New York City. Customer Success Association’s Customer SuccessCon Europe. Phillipines’ Customer Festival. Customer Experience Management Asia Summit. Customer Response Summit.
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Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Customer Experience Matrix
JANUARY 11, 2007
For example, note Cisco general counsel Mark Chandler’s statement “The action we’ve taken is about protecting our brand.” (“Cisco, Claiming Ownership of ‘iPhone,’ Sues Apple”, The New York Times ), January 11, 2007, page C13). So let’s get back to my primary topic, implementation of customer experience management.
Customer Experience Matrix
DECEMBER 18, 2006
Sunday’s The New York Times had a long article on buzz measurement vendor Nielsen BuzzMetrics ( www.nielsenbuzzmetrics.com ) (“Brands For the Chattering Masses”, Sunday Business , December 17, 2006, page 1). Customer Experience Management is a vastly broader concept, involving all aspects of a company's operations.
Sprinklr
SEPTEMBER 24, 2021
When I look back at our 12 year history, I see what he means — we seemed destined to be where we are today because we’ve been lucky to have an extraordinary vision for unified customer experience management (Unified-CXM), strong values in The Sprinklr Way, the world’s most valuable brands as customers, and an unmatched Sprinklr family.
Beyond Philosophy
MAY 18, 2016
But as the New York Times reports , at least one analyst placed the blame squarely on Macy’s failure to deliver a compelling customer experience. “In many locations shops are simply not up to par; they are poorly merchandised, hard to shop, lack any inspiration, and have fairly mediocre customer service.”
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