ClearAction

OCTOBER 25, 2015

In truth, it boils down to making your company irresistible to customers and prospects. That can’t happen by virtue of asking more questions, incenting more purchases, enticing referrals, and other typical customer experience management practices. Nobody is excused from having a ripple effect on customer experience.

Customer Experience 88

Customer Experience Customer Experience Management Outlook Customer Journey Map 88

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 23, 2023

The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. Question branching and skip logic features allow users to create a more personalized survey experience.

NPS 52

NPS Social Media Outlook Text Analytics 52

Zendesk

JANUARY 23, 2024

Businesses can use effective scheduling processes to provide agents with a predictable outlook of their schedule that’s mindful of hours, days off, and general work-life balance. Too many agents on shift can result in an unnecessary hit to your labor budget, while too few can cause a dip in the customer experience.

Outlook 52

Outlook Construction Social Media Contact Center 52

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78