PeopleMetrics

JANUARY 18, 2022

As you research customer satisfaction tools, there are a few essentials to keep in mind: Industry-specific features. Customer experiences and journeys naturally look different across different sectors. For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

PeopleMetrics

DECEMBER 27, 2019

At times, legal will need to approve the questions that you are asking customers. This is especially true in highly regulated industries, such as pharmaceuticals. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. Legal can help you create a contract with that partner.

VOC 82

VOC Legal CEM Pharmaceutical 82

PeopleMetrics

JANUARY 28, 2021

Sanjeev, who is a long-term time employee at PeopleMetrics and now is at our sister company, Reason Research that broke off from PeopleMetrics five or six years ago and does custom market research work and pharmaceutical industry. And this is our website today where we're helping companies improve the customer, employee.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. Now as Editor CX Network, she continues to produce a range of premium-level content, but now for senior customer experience, service, insight, digital and marketing leaders.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. Now as Editor CX Network, she continues to produce a range of premium-level content, but now for senior customer experience, service, insight, digital and marketing leaders.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132