PeopleMetrics

JANUARY 18, 2022

As you research customer satisfaction tools, there are a few essentials to keep in mind: Industry-specific features. Customer experiences and journeys naturally look different across different sectors. For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

PeopleMetrics

JANUARY 28, 2021

Sanjeev, who is a long-term time employee at PeopleMetrics and now is at our sister company, Reason Research that broke off from PeopleMetrics five or six years ago and does custom market research work and pharmaceutical industry. Audrey: Yeah, the big thing with text analytics is being able to do it at scale.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

CX Journey

MARCH 13, 2019

The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32