SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Let’s dive in and find out which platform Qualtrics or Microsoft Forms is the right choice for you. Which one to choose?

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. However, both tools have drawbacks like steep learning curve, limited customization, expensive pricing plans, etc.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Beyond Philosophy

DECEMBER 23, 2015

They are; Customer Experience and Value Optimization. Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

NOVEMBER 7, 2022

As it stands, 48% of customers have stopped doing business with a company because they were concerned about their data privacy — making data security a top issue when it comes to customer loyalty. #7 Companies are using AI for predictive analytics AI has been on most CX trend lists for the past few years.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

Customer Experience Matrix

APRIL 12, 2007

The resulting fragmentation of analytics is preferred by many departments anyway because it increases their autonomy. This fragmentation is a Bad Thing, especially from the perspective of customer experience management. So the term is definitely available.) We must all resist that temptation.

Predictive Analytics 48

Predictive Analytics Entertainment Customer Experience Management Touchpoint 48

SurveySensum

FEBRUARY 17, 2025

Advanced Tagging and Subtagging : Unlike traditional solutions that focus solely on surveys, it enables businesses to analyze feedback across multiple platforms, delivering a holistic and data-driven approach to customer experience management. Market Research : Understanding customer preferences and competitor strategies.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Beyond Philosophy

MAY 23, 2024

Listen to the podcast: Quality assurance is always essential in Customer Experience Management. The siloed implementations of AI and the disparate data gathered from them currently cannot provide this type of predictive analytics. Today’s newsletter explores how AI can realistically help in this area.

AI 78

AI Predictive Analytics Retail Education 78

SurveySensum

FEBRUARY 4, 2025

SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Therefore, Ive curated an A-list of top GDPR-compliant survey platforms. Lets take a look at them.

Compliance 52

Compliance Start-ups Healthcare AI 52

Customer Experience Matrix

JANUARY 25, 2007

Well, it’s not just me: Aberdeen’s top two action recommendations are “define how to measure customer lifetime value models and preferred customer profiles” and “develop competencies around customer modeling, segmentation, product/channel mix and predictive analytics.”

Predictive Analytics 48

Predictive Analytics Technology Technology Customer Experience Management 48

ClearAction

OCTOBER 16, 2019

Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. Outside-in refers to the importance of customers’ inputs as a guiding light for an organization’s inner workings. 1st Key to Retention-Rich Marketing: Context.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Confirmit

DECEMBER 14, 2016

In this webinar, we built on our recent webinar featuring Forrester Research Inc., – “Standing on the Shoulder of Giants” which analyzed the “secret sauce” of highly successful Voice of the Customer programs. identified some of the future trends that will drive these best practices forward in 2017 and beyond.

CX 40

CX Predictive Analytics Structured Data VOC 40

Customer Experience Matrix

JUNE 2, 2016

The Analytics tab reports on movement of customers through journeys, providing counts, conversion rates and drop-out rates for each milestone. But there’s no predictive analytics, content creation, or message execution. It also analyzes the impact of actions on results. Don’t let that simplicity fool you.

Predictive Analytics 63

Predictive Analytics CRM Engineering Business Operations 63

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

APRIL 28, 2024

While Lumoa offers a streamlined approach, there are other platforms like Qualtrics and Medallia, especially for very large enterprises requiring extensive, multi-faceted tools that extend beyond customer experience management.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

ClearAction

MAY 16, 2016

Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase. And in many companies, the customer experience management team reports directly to the CMO. Technology = Enterprise marketing management, portfolio management.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54

Retently

JANUARY 13, 2025

Retently: Automation and Insightful Feedback Analysis Retently is a comprehensive customer experience management platform tailored for businesses that prioritize actionable feedback. Known for its robust automation capabilities and deep analytics, Retently simplifies the process of collecting, analyzing, and acting on feedback.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Retently

AUGUST 5, 2024

Otherwise, a dedicated Customer Success Manager on the software’s part should guide them throughout the process. Customer Experience Management Maintaining a high level of customer service can become challenging as these ventures grow. Lastly, a Value-for-Money score of 4.3 Rating Breakdown: AskNicely 4.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SugarCRM

MAY 31, 2019

With the massive compute power of Amazon Web Services at our fingertips, big data collection and new technologies like machine learning and predictive analytics, we are clearly poised for a new era of CRM apps. It’s now Customer Experience Management, or simply CX. In fact, we shouldn’t even call it CRM anymore.

Predictive Analytics 34

Predictive Analytics CRM Machine Learning Innovation 34

ClearAction

JULY 23, 2023

Customer intelligence managers are assimilating and analyzing patterns in behavioral, sentiment, digital and operational customer data to create models and optimize various aspects of operations and customer engagement. It emphasizes what you are doing for customers rather than what customers are doing for you.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

OCTOBER 25, 2018

Don’t leap to the conclusion that Marketing’s use of journey mapping, lifetime value and life cycle management make them the natural owner of Customer Experience Management.

Predictive Analytics 59

Predictive Analytics Touchpoint B2C Innovation 59

ClearAction

AUGUST 16, 2019

What’s wrong with customer engagement today? In mainstream practice, customer engagement is often financially-centered rather than customer-centered: upselling, cross-selling, bundling, co-creating, remedying, enrolling as evangelists/promoters, PR-creating, wowing and dealing.

Predictive Analytics 48

Predictive Analytics Social Media Customer Relationship Management Touchpoint 48

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

This, in turn, has led to the rise of products like Lumoa, a software designed to cut through the clutter in customer feedback. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Qualtrics

APRIL 22, 2019

D&B’s VP of Customer Insights, Rachel Richter, spoke at the X4 Summit in Salt Lake City, and explained how the company was making data more usable for its sales teams. D&B’s insights team set out to do 3 things to support customer acquisition and retention: Create a customer feedback lifecycle. Laying the foundations.

Sales 34

Sales Customer Experience Predictive Analytics Customer Acquisition 34

SurveySensum

OCTOBER 17, 2023

It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. Pros Provides great analytical reports that can be easily shared Feedback forms are simple and quick to create Great customer support Cons Bit expensive.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

JUNE 16, 2021

Seek opportunities : A customer experience (CX) platform allows you to streamline internal processes, enabling you to facilitate interactions with your brand and even anticipate customer wants and needs. Brands that have a consistent image are perceived as more together by customers.

Customer Service 26

Customer Service Customer Experience Predictive Analytics Customer Acquisition 26

SurveySensum

DECEMBER 1, 2021

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. SurveySparrow is an omnichannel customer experience management tool. It features an impressive NPS survey program to gauge customer loyalty. It can be accessed from any device like mobile or PC.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

NOVEMBER 23, 2023

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. SurveySparrow SurveySparrow is an omnichannel customer experience management tool. It features an impressive NPS survey program to gauge customer loyalty.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Zendesk

NOVEMBER 3, 2023

Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard. Benefits of generative AI Generative AI offers numerous advantages, especially for customer service teams. Here are a few of the most common benefits.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. To know in real time that a target prospect is consuming content on your website about a product that you want to sell them, how powerful is that?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models?

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast.

CX 52

CX Social Media Contact Center Compliance 52