Confirmit

DECEMBER 14, 2016

In this webinar, we built on our recent webinar featuring Forrester Research Inc., – “Standing on the Shoulder of Giants” which analyzed the “secret sauce” of highly successful Voice of the Customer programs. identified some of the future trends that will drive these best practices forward in 2017 and beyond.

Predictive Analytics 40

Predictive Analytics CX Structured Data VOC 40

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60