Customer Experience Management, Predictive Analytics and Text Analytics

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management.

AI

AI CX Sentiment Analysis Predictive Analytics

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Text Analytics Tools. What Are Text Analytics Tools? Lets find out more.

Text Analytics

Text Analytics Sentiment Analysis Social Media Machine Learning

Qualtrics vs Microsoft Forms: Which One Should You Choose?

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version.

Text Analytics

Text Analytics Social Media Actionable Insights AI

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QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. However, both tools have drawbacks like steep learning curve, limited customization, expensive pricing plans, etc.

CX

CX Sentiment Analysis Text Analytics AI

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Why are your customers turning away from you? Why is the retention of your customers so high/low? After all, a satisfied customer is the best advertising you can have.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score

Net Promoter Score Customer Experience CEM B2C

10 Most Relevant NPS Software Platforms

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS

NPS Net Promoter Score Sentiment Analysis Text Analytics

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. How to take actions on customer experience?

Net Promoter Score

Net Promoter Score Customer Experience CEM B2C

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis

Sentiment Analysis Compliance AI Social Media

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. billion in 2021 to a predicted market worth of $16.9

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. billion in 2021 to a predicted market worth of $16.9

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

And has a lightning-fast customer support team Best Features The product is easy to use. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It enables users to create detailed and customized reports. Retently Retently is one of the customer feedback tools for NBFCs.

Customer Feedback

Customer Feedback NPS Actionable Insights Sentiment Analysis

15 Best NPS Tools to Watch Out in 2022

SurveySensum

DECEMBER 1, 2021

Plus, you can instantly send surveys using its powerful integration with customer relationship management tools like Salesforce. Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Best features. It is a multichannel-enabled tool.

NPS

NPS Net Promoter Score Sentiment Analysis CRM

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns.

NPS

NPS Net Promoter Score Sentiment Analysis Social Media

Qualtrics vs Medallia: A Detailed Comparison (2025)

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis

Sentiment Analysis Text Analytics Machine Learning AI

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

Webinars

Trending Sources

Qualtrics vs Microsoft Forms: Which One Should You Choose?

Webinars

QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Customer Experience Strategy: An A to Z Glossary

10 Most Relevant NPS Software Platforms

A to Z Guide to Customer Experience Definitions and Terms

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The Definitive Guide to Creating a Standout Customer Experience Strategy

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

15 Best NPS Tools to Watch Out in 2022

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

Qualtrics vs Medallia: A Detailed Comparison (2025)

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