eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

AI 357

AI CX Sentiment Analysis Predictive Analytics 357

Sprinklr

JULY 29, 2021

Inventory management: Improve inventory management by identifying product availability issues, popularity of sales channels, etc. Retailer management: Analyze customer’s voice for any particular retailer, offline or online, to streamline operations and maintain quality. Crisis management. Operations.

CXM 111

CXM Social Media Social Listening Manufacturing 111

Sprinklr

OCTOBER 12, 2021

Leveraging first-party data sources to more accurately target customers. Many Sprinklr customers are finding new, exciting ways of delivering the same if not greater output from their marketing investments. Some customer examples include: Retail organizations. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Ensure a consistent experience. Or a restaurant franchise spanning multiple geographies?

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 12, 2021

Leveraging first-party data sources to more accurately target customers. Many Sprinklr customers are finding new, exciting ways of delivering the same if not greater output from their marketing investments. Some customer examples include: Retail organizations. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your unified social suites strategy should: Capture actionable consumer insights.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast.

CX 52

CX Social Media Contact Center Compliance 52