ClearAction

MAY 31, 2015

Breaking Down Silos for Customer Experience Management. Since customers see their experience as a horizontal series of steps (journey), are silos of experts across the company negatively affecting customer experience? How Human Resources Can Add Value to Customer Experience Excellence.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Customer experience is not a trend.

Sports 94

Sports Customer Experience Scorecard CX 94

ClearAction

APRIL 3, 2015

Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards.

Customer Experience 121

Customer Experience VOE Government Scorecard 121

ClearAction

APRIL 18, 2015

Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards.

Customer Experience 96

Customer Experience Social Media CX Scorecard 96

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Read the full answers of the experts below. Some hints: big data, omnichannel, personalisation, AI and organizational culture.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60