Lumoa

JANUARY 8, 2024

Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Sentiment analysis steps in, swiftly categorizing these reviews as positive, negative, or neutral. Advanced Features: Does it have features like sentiment analysis, entity recognition, and machine learning integration?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Retently

OCTOBER 11, 2024

With real-time monitoring and automated quality checks, these tools help brands quickly spot and fix issues, enhancing overall customer support. Quality Assurancetools are versatile, offering customizable features like scorecards and sentiment analysis to suit various business needs and optimize service quality.

Retail 134

Retail Scorecard Sentiment Analysis Customer Service 134

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum Platform Overview SurveySensum is an AI-enabled customer experience management platform that provides users with end-to-end CX solutions from creating surveys to analyzing data and taking relevant and prioritized action, impacting their bottom line and transforming feedback into revenue.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Retently

JANUARY 13, 2025

Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Some tools even incorporate text and sentiment analysis, which goes beyond the numbers to reveal customer emotions and recurring themes in feedback.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Lumoa

JANUARY 23, 2018

The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about. Sentiment analysis involves analyzing subjective material and extracting attitudinal information. But that is just the first step.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Qualtrics

NOVEMBER 19, 2021

What is sentiment analysis? Sentiment analysis is a powerful tool for monitoring and understanding contextual sentiment for any customer, employee, product, or brand experience. Why is sentiment analysis important? And this is where sentiment analysis algorithms come into play.

Sentiment Analysis 26

Sentiment Analysis Machine Learning Social Media Engineering 26

SurveySensum

MARCH 19, 2025

From DIY capabilities to omnichannel feedback management to real-time closed feedback mechanism – the tool provides a 360 degree customer experience management! Which one to choose? Qualtrics, Microsoft Forms, or SurveySensum?

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

JANUARY 27, 2022

Gather valuable feedback, analyze them, and act on time to improve customer engagement and experience with SurveySensum’s powerful customer experience software. What is Customer Experience software? It also stores all your customers’ data in one place and gives you real-time updates. . ?

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Execs In The Know

AUGUST 10, 2021

Organizations with a mindset of continuous innovation and improvement are in the best possible position to build the most effective WAH infrastructure for both customer service delivery and employee satisfaction and success. Guest post written by: Hugo Felipe Godoy, Vice President LACAR Region, Customer Experience Management at Conduent.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

JULY 28, 2019

You need to reach out – and this has to be personalized for each customer segment (Promoters, Passives, and Detractors). For example, if your Customer Experience Management platform has automation abilities, you can create predefined replies that will be automatically sent out when a certain event is triggered.

Customer Feedback 85

Customer Feedback Sentiment Analysis NPS Customer Experience Management 85

Lumoa

APRIL 3, 2018

That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. The question is, how can you measure it? The Net Promoter: what is it?

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

Execs In The Know

FEBRUARY 18, 2025

Unveiling the potential of generative AI in CX Generative AI, with its ability to generate new content and insights from existing data, is paving the way for a new era in customer experience management.

Innovation 52

Innovation AI CX Sentiment Analysis 52

Execs In The Know

FEBRUARY 18, 2025

Unveiling the potential of generative AI in CX Generative AI, with its ability to generate new content and insights from existing data, is paving the way for a new era in customer experience management.

Innovation 52

Innovation AI CX Sentiment Analysis 52

Lumoa

MARCH 12, 2023

6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. Be strategic and you’ll increase your odds of success!

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Retently

AUGUST 5, 2024

Otherwise, a dedicated Customer Success Manager on the software’s part should guide them throughout the process. Customer Experience Management Maintaining a high level of customer service can become challenging as these ventures grow. Lastly, a Value-for-Money score of 4.3 Rating Breakdown: AskNicely 4.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Customer Experience Matrix

JULY 16, 2009

Instead (or in addition) Techrigy supports sophisticated searches, categorization, sentiment analysis, influence measurement, author tracking, and case management. This set of features means that Techrigy is really built more for corporate PR departments and marketing agencies than one-on-one customer management.

Social Media 80

Social Media Engineering Sentiment Analysis Start-ups 80

SurveySensum

SEPTEMBER 19, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . With Retently, you can gather customer feedback and analyze results through advanced analytics and create reports to take the right action. . AskNicely.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 24, 2024

While Numr is a great customer feedback tool , it lacks certain important features and settings, stopping you from achieving the success you are looking for. Numr is a customer experience management tool that enables businesses to predict customer’s actions by gathering and analyzing insights from surveys.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

SEPTEMBER 14, 2020

Every customer requires a unique solution and more personalization. So how can your team cater to so many customers? Mikkel Andreassen, Customer Experience Manager at Dixa says, Embracing digital transformation can be difficult – especially without the right technology. And how efficiently?

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

SurveySensum

OCTOBER 11, 2023

Customer Review Source Pricing You just have to pay for the number of responses you want and its basic plan starts at $99/month. With its versatile survey and feedback collection capabilities, it facilitates data-driven decision-making to enhance customer experiences, improve employee engagement, and drive organizational success.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Retently

MARCH 26, 2024

It means you can get precise feedback on various aspects of your business, from individual products to overall customer service, gathering distinct NPS, CSAT, or CES scores for each segment. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

JANUARY 20, 2021

They wanted to understand the feedback that they are getting indirectly from the customers as well. We were already doing text and sentiment analysis for open-ended feedback. So that’s where we got the idea that why not do a complete voice of the customer tool, rather than making a tool just for surveys.

VOC 52

VOC Sentiment Analysis Social Media B2C 52

ClearAction

SEPTEMBER 3, 2018

Allowing customers to tell you whatever they see fit, when, where and how they see fit is modernization of voice-of-customer to get in-sync with the two fundamentals of customer experience listed above. Image licensed to ClearAction Continuum by Shutterstock.

Social Media 54

Social Media Sentiment Analysis Customer Expectations CRM 54

Lumoa

SEPTEMBER 30, 2022

To learn more about the latest customer journey banking trends stay tuned to our blog. Want to build a better customer feedback and sentiment analysis mechanism? The post The Future of Customer Experience in Banking in 2023 appeared first on Lumoa. Contact our team and find out how Lumoa can help.

Customer Experience 88

Customer Experience Artificial Intelligence Outlook CX 88

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. It also lets you monitor the NPS score in real-time with a fully-fledged dashboard to compare the customer experience at different touchpoints and predict churn.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Customer Feedback. AI Sentiment Analysis. And not just that. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

AUGUST 21, 2024

So, let’s take a look at customer journey analytics tools currently trending in the market. Top 7 Customer Journey Analytics Tools To Checkout 1. However, choosing the right tool can be a challenge, but with SurveySensum, rest assured that you are at the right place.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

OCTOBER 17, 2023

Pros Provides great analytical reports that can be easily shared Feedback forms are simple and quick to create Great customer support Cons Bit expensive. The tool analyzes themes and sentiment behind each feedback and can analyze feedback in multiple languages. Medallia Another great customer feedback software for NBFCs is Medallia.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 22, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management tool that stands out for its data security and privacy and strict adherence to the HIPAA Act of 1996. Now that we understand what makes a tool HIPAA compliant, let’s see some top trending HIPAA compliant survey tools.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52