Customer Experience Matrix

MAY 20, 2013

The initial release of Universal Behaviors, set for July, will support predefined Behaviors from ArgyleSocial social listening, Webtrends Web site behaviors, Digby location-based marketing, Invodo video, and several as-yet unannounced vendors, as well as Silverpop’s own location-based and SMS offerings.

Customer Experience 122

Customer Experience B2B B2C Social Listening 122

Experience Investigators

AUGUST 3, 2021

But I get nervous when people ask me about customer experience shortcuts. Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Sprinklr

JULY 29, 2021

Our Product Insights Playbook shows you how you can bring product insights into the heart of your enterprise and empower your teams to build a customer-centric product strategy. Colton Wright is a Product Marketing Manager at Sprinklr and is based in Austin, TX. Away from the office, he enjoys traveling and gardening.

CXM 111

CXM Social Media Social Listening Manufacturing 111

Sprinklr

JULY 22, 2021

Whether you’re following a favourite athlete or rooting for your country to take the Olympic gold, these Listening Dashboards will help you stay on top of the action as it unfolds across digital channels around the globe. Rob Vanderzyppe is a Product Marketing Manager at Sprinklr and is based in Denver, CO.

Sports 98

Sports CXM Gaming Social Media 98

Sprinklr

JULY 22, 2021

We’ll show you exactly how Sprinklr Modern Research , part of Sprinklr’s industry-leading unified customer experience management platform , can ensure that you’re building a customer-centric product strategy that delights customers, improves products, and contributes to the bottom line.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Sprinklr Distributed is part of Sprinklr’s unified customer experience management (Unified-CXM) platform , enabling your corporate and local teams to execute your marketing strategies as one brand.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 65

CXM Social Media Social Listening Retail 65

Lumoa

MARCH 12, 2023

6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. Be strategic and you’ll increase your odds of success!

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Make sure they empathize with your customers. They don’t know what their customers are going through in the current times. So how can your team cater to so many customers?

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Improve your customers’ experiences. Improve your customers’ experiences.

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your unified social suites strategy should: Capture actionable consumer insights.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast.

CX 52

CX Social Media Contact Center Compliance 52

Customer Bliss

NOVEMBER 1, 2016

What are the key elements of customer experience in this specific role? For Brenda, one obvious “gap” here was social listening. You need to know how the work gets done — the execution, essentially — in order to be effective around setting priorities and assigning work elements.

Social Media 47

Social Media Non-Profits Construction Social Listening 47