eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

Sprinklr

OCTOBER 7, 2021

This can slow your strategy and create missed opportunities to gain market share and grow your customer base. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Colton Wright is a Product Marketing Manager at Sprinklr and is based in Austin, TX.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Get the Product Insights Playbook.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Your unified social suites strategy should: Capture actionable consumer insights.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85