Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Fewer silos and dead ends.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Beyond Philosophy

FEBRUARY 24, 2015

In both of these examples of restaurants and casinos, there is great care and planning that goes into the experience for the guests. Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers.

CEM 122

CEM Social Media Customer Experience Management Sports 122

Beyond Philosophy

JUNE 4, 2015

Depending on the need of the Customer in front of them, they can use the appropriate channel to make a helpful, effective, and pleasant experience for Customers. DICK’S Sporting Goods use technology to their advantage. According to an article on Inc.,

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Steven Van Belleghem

MARCH 11, 2021

I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. I’m convinced that the current state of cryptocurrencies will fundamentally change customer experience. CXM, a community coin for the CXM professional. That was only the first step.

CXM 98

CXM Sports Social Media Gaming 98

ClearAction

APRIL 18, 2015

Propagate thought leadership: blog/wikis/social media are a great way to tap into peers’ expertise. An enterprise social platform can integrate collaborative networking & knowledge management. Good idea to empower all employees to participate in social media with customers: EMC, Intel, Adobe, IBM do.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96

Sprinklr

JULY 9, 2021

“As Postano grew, it led to a conversation with Ragy Thomas, the CEO and founder of the customer experience management platform Sprinklr,” he says. Today, Garrity is the VP of Product Management, where one of his main responsibilities is working on product features at Sprinklr that are rooted in data visualization.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

ClearAction

MAY 16, 2016

Marketing Maturity Mobilizes Customer Experience Mojo. In sports skills , maturity matters because it puts your game at the top echelon of competition. Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54