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This is our time for a CX Revolution!

Bill Quiseng

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. George Washington was the first President of the United States. Of course, George Washington. QUI TAKEAWAY: Customer service is what you do for your customers.

CXM 97
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Presidential Executive Fellow Rosetta Lue Joins Taylor Reach Group to lead Public Sector Practice

Taylor Reach Group

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Rosetta is a highly sought-after customer experience management thought leader and speaker.

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Training the Customer Experience Athlete

CX Journey

Blair McHaney is a teacher, student, and practitioner of Customer Experience Management. years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. He spent 2.5 He is currently President of Club Works Inc.,

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Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

And learn more about exciting new technology that’s revolutionizing customer experience. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. Experience 2018 – May 15 – 17, Long Beach, CA. CX DC 2018 – May 31 – Washington, DC.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

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Contact Center, Call Center and Customer Experience Events – September 2017

Taylor Reach Group

Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. Customer Response Summit (CRS) – Chicago – Execs in the Know – September 19-21.