Callminer

MAY 11, 2020

To learn more about how customer service and customer experience managers can best handle disgruntled employees, we reached out to a panel of management professionals and asked them to answer this question: “What’s the best way for customer service / experience managers to handle a disgruntled employee?”.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Start-ups 273

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. George Washington was the first President of the United States. Of course, George Washington. QUI TAKEAWAY: Customer service is what you do for your customers.

CXM 97

CXM CX Customer Journey Map Sports 97

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Rosetta is a highly sought-after customer experience management thought leader and speaker.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

CX Journey

SEPTEMBER 10, 2015

Blair McHaney is a teacher, student, and practitioner of Customer Experience Management. years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. He spent 2.5 He is currently President of Club Works Inc.,

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Taylor Reach Group

AUGUST 29, 2017

Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. Customer Response Summit (CRS) – Chicago – Execs in the Know – September 19-21.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. Experience 2018 – May 15 – 17, Long Beach, CA. CX DC 2018 – May 31 – Washington, DC.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62