SurveySensum

JANUARY 20, 2025

However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Tools like SurveySensum text and sentiment analysis simplify this process by automating the analysis of unstructured data and identifying underlying sentiments with ease.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

DECEMBER 24, 2024

Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 SurveySparrow Enables offline and online data collection Automated no-code chatbots Business $99/month Enterprise $499/month Elite Contact for more information 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Comm100

APRIL 26, 2020

Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told! Omni-channel unstructured customer feedback makes things even more challenging.

CX 52

CX Unstructured Data CXM Real Estate 52

Qualtrics

FEBRUARY 10, 2020

Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Understand - understand the hidden meaning in your data and get to insights faster. Voice, analyzed.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Brands are awash in an ocean of unstructured data.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

PeopleMetrics

JULY 31, 2018

The question then becomes this: how do we make sense out of these unstructured comments from customers? Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it. Humans (Open-Ended Coding).

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52