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CustomerLoyalty #customer_insight #customercentricity #CXleadership The post The Challenge of the B2B CustomerExperienceMaturityModel? The CX Major Pillars for Your Organization Growth appeared first on ECXO - European CustomerExperience Organization.
Only 15% of voice of customer (VoC) programs are considered “very successful”* by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. So why is it that two-thirds of VoC programs aren’t making a difference? What’s broken? You get what you ask for.
Only 15% of voice of customer (VoC) programs are considered “very successful”* by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. So why is it that two-thirds of VoC programs aren’t making a difference? What’s broken? You get what you ask for.
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