Confirmit

DECEMBER 12, 2018

A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event. The event brought together speakers from the likes of Sky, Uber and of course Confirmit, to discuss the transforming CX horizon.

CX Transformation 49

CX Transformation Technology Technology CX 49

SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Lumoa

MAY 21, 2018

What roles should own the customer experience in an organization? The truth is, large part of the organization does indeed influence customer experience. Most of the functions in an organization have something to do in improving the customer experience. Organizational roles in customer experience management.

Customer Experience 60

Customer Experience Invoicing Finance Net Promoter Score 60

CX Journey

FEBRUARY 12, 2015

Before continuing, first quickly re-read the above, changing your context from personal to customer experiences. Then, having done that, let’s turn back to address the three questions posed from a CX perspective… 1. Simply put, your customer experience doesn''t exist in a vacuum. How can it NOT be about me?

Gaming 68

Gaming CX CX Transformation NPS 68

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. Let’s find out what the field professionals actually experience. How to overcome those challenges?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

Lumoa

MAY 19, 2020

There are a lot of stats that showcase how critical a customer experience program is to any business’ success. Some experts feel that companies stand to lose upwards of $75 billion if they don’t deliver a best-in-class experience. Other research points to a slightly lower, but still an eye-popping loss of $44 billion.

CX 97

CX CX Transformation Customer Experience Start-ups 97

Qualtrics

FEBRUARY 21, 2020

In the decade since the financial crisis brought widespread attention to how the banking industry treated its customers, many banks have made customer experience (CX) transformation a strategic priority. Within banking, we looked at 5,500 consumers who evaluated their experiences with 15 large banks.

Customer Experience 36

Customer Experience Contact Center Customer Journey Map CX Transformation 36