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The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The implications the Marchex research reveals for your Customerexperience are thought-provoking, to say the least. Every organization has customer groups.
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or CustomerExperience. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL.
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