Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM Start-ups 87

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. The result? Higher brand loyalty.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Sprinklr

JULY 29, 2021

Chances are that this list helps you think about a number of new ways you can use product insights to enhance your products AND your customer experience, from product to marketing to operations to sales and beyond. Colton Wright is a Product Marketing Manager at Sprinklr and is based in Austin, TX. Here are 19 use cases.

CXM 111

CXM Social Media Social Listening Manufacturing 111

Sprinklr

JULY 22, 2021

Whether you’re following a favourite athlete or rooting for your country to take the Olympic gold, these Listening Dashboards will help you stay on top of the action as it unfolds across digital channels around the globe. Rob Vanderzyppe is a Product Marketing Manager at Sprinklr and is based in Denver, CO.

Sports 98

Sports CXM Gaming Social Media 98

Sprinklr

JULY 22, 2021

Inform and empower your internal teams with customized on-brand reports, alerts, and dashboards featuring real-time, actionable insights. It may sound daunting, but, with the right technology, you have the opportunity to bring customer feedback about your products right into the heart of your enterprise.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Our average number of support calls has reduced by one third as people now prefer to reach out via social media and digital channels. But how can you achieve it?

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. But, with a distributed marketing platform , you can automate systems that help you build a flawless customer experience, both locally and globally. Ensure a consistent experience.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data. As a result, the advertiser evolved their marketing and advertising approach to develop custom prompts through social media channels/listening, rather than targeting using pixel-based data.

CXM 65

CXM Social Media Social Listening Retail 65

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Each of these will help you select a survey tool that fits your needs and drives meaningful customer feedback. Retently: The All-in-One Customer Satisfaction Platform Retently is a versatile customer experience management platform designed to help businesses measure, analyze, and enhance customer satisfaction.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Improve your customers’ experiences. What are the goals for your social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. There is no one way to think about your social media strategy — you must be thinking about all of these aspects. Fewer silos and dead ends.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. But really, its the engine that drives improvements in the customer experience.

CX 52

CX Social Media Contact Center Compliance 52

Customer Bliss

NOVEMBER 1, 2016

What are the key elements of customer experience in this specific role? For Brenda, one obvious “gap” here was social listening. You need to know how the work gets done — the execution, essentially — in order to be effective around setting priorities and assigning work elements.

Social Media 47

Social Media Non-Profits Construction Social Listening 47