SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Digital has become the new channel of interaction amongst the customers. . It gives you the competitive edge to serve the customers’ needs and requirements.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Telecommunications. Becoming less reliant on immediate campaign and pixel-based data can be challenging.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Telecommunications. Becoming less reliant on immediate campaign and pixel-based data can be challenging.

CXM 65

CXM Social Media Social Listening Retail 65

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Colton Wright is a Product Marketing Manager at Sprinklr and is based in Austin, TX. Here are 19 use cases.

CXM 111

CXM Social Media Manufacturing Social Listening 111

Sprinklr

JULY 22, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. This is also increasingly how other consumers learn about your products.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Sprinklr

OCTOBER 13, 2021

Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Ensure a consistent experience. .” – Jeff Platt, CEO of Skyzone.

Social Media 101

Social Media CXM Social Listening Compliance 101

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

JULY 22, 2021

The Olympic buzz is everywhere on social media and other digital channels across the globe as international viewers Tweet, like, hashtag, and emoji their reactions to their favorite athletes and events. Rob Vanderzyppe is a Product Marketing Manager at Sprinklr and is based in Denver, CO. billion viewers.

Sports 98

Sports CXM Gaming Social Media 98

Customer Bliss

NOVEMBER 1, 2016

What are the key elements of customer experience in this specific role? For Brenda, one obvious “gap” here was social listening. There needed to be a process here, so … … launch a process: In her case, it was a 2011 launch of a federal student aid social media process.

Social Media 47

Social Media Non-Profits Construction Social Listening 47