Remove Customer Experience Remove Customer Experience Management Remove Tennessee
article thumbnail

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

Fast-forward today, and the concept of customer experience (CX) has taken on a far larger meaning and importance within almost every industry. In fact, according to Forrester , 72% of businesses say that improving the customer experience is their number one priority. Check out the interview below. Why is this?

CX 52
article thumbnail

11 expert tips on how should you deal with angry customers

SurveySensum

Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. A proactive approach encourages a brand to notify the customers about their product/service’s shortcomings rather than waiting for customers to approach them. A few years back, Delta Airlines was caught in a similar scenario.