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The Rule of Three QUI TAKEAWAYS to Deliver the World’s Best Customer Experience

Bill Quiseng

Instead of skiing through mountainous terrain for the week, sipping on Malbec wine from Argentina, and savoring Swiss cheese fondue, he skis up and down, again and again, on Boyne Mountain, every weekend day, gulping beer bottles of Milwaukee Light, and chomps on Wisconsin brats with his friends every weekend night. Why only three?

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Getting Inside the Customer’s Mind

Beyond Philosophy

Customer Experience , like everything else in the world, is changing. What customers want and what they do is changing, too. He compares where we are for the transformation of Customer Experience as the transition from driving cars with gauges to driving Indy cars.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.