A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69
Customer Bliss
SEPTEMBER 19, 2017
Libby earned her BS from Castleton University in Vermont. Losing customers in a period of growth. This is all too common, as people / organizations get fascinated by the new shiny penny, i.e. the new customers. They forget about the last tier of customers who entered, lose sight of them, and then growth slows.
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