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Our irrational reactions to moments in any given experience can influence our behavior, often in ways we aren’t mindful of ourselves. Dr. Ronald Milliman, the retired professor of Marketing at Western Kentucky University, shared an excellent example of this concept in action in a recent Freakonomics podcast rebroadcast.
Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customerexperience design across Retail and Financial Services. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! I’m a co-founder of Chatdesk.
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