Customer Experience Customer Loyalty Management Consulting 
Beyond Philosophy
OCTOBER 2, 2021
In this episode we explore the five rules that absolutely build customer loyalty. These rules help you design an experience that creates those emotional bonds and the loyal customers that come with them. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MAY 22, 2021
Inspired by the article “ Firing a Bad Customer in 2021 ” by Fred Reichheld, prolific author on customer loyalty and inventor of the Net Promoter Score (NPS), we discuss why you should fire some customers, how you should attempt to manage the situation, and how to go about it once you decide that a customer needs to go.
Heart of the Customer
OCTOBER 28, 2021
The Cynefin framework, developed more than 20 years ago by researcher and management consultant David Snowden, remains a solid context for strategic decision-making. The framework defines five states: Simple (aka Obvious, Clear) […].
Beyond Philosophy
FEBRUARY 5, 2019
Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Then I began conference speaking.
Beyond Philosophy
APRIL 18, 2017
But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Customers aren’t as loyal as you think they are. Loyalty programs might work for the mother, but for the daughter, it’s more important to get on her radar before she goes shopping. Here’s Why.
Beyond Philosophy
DECEMBER 8, 2023
While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. What I observed wasn’t a steadfast commitment from their customers; rather, it appeared to be inertia. How can we help?
Expert insights. Personalized for you.
97 
Let's personalize your content