Beyond Philosophy

JANUARY 15, 2022

In this episode, we talk with the Managing Director of the ACSI, David VanAmburg about what has been going on over the past ten years in Customer Experience. Key Ideas to Improve your Customer Experience. When I was starting out it was all about Total Quality Management and Business Process Reengineering.

Customer Experience 68

Customer Experience CRM Customer Satisfaction Management Consulting 68

Beyond Philosophy

JANUARY 8, 2022

Some customer relationships are more difficult than others, for sure. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate. Please tell us how we are doing!

Customer Relationship 88

Customer Relationship Management Consulting Customer Experience CX 88

Beyond Philosophy

MAY 21, 2022

Key Ideas to Improve your Customer Experience. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Customer Experience Information & Resources. Here are a few key moments in the discussion: 03:59.

Management Consulting 15

Management Consulting AI Customer Relationship CX 15

Beyond Philosophy

APRIL 17, 2021

New Podcast Series: The 10 Most Effective Ways to Influence Your Customer Behavior. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Key Ideas to Improve your Customer Experience.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

MAY 7, 2022

Customer Science is a vital part of any organization’s future success with their customer experience. The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them. Complete this short survey.

Management Consulting 78

Management Consulting Contact Center AI Customer Relationship 78

Beyond Philosophy

OCTOBER 15, 2022

If you’d like to read a bit more from Zhecho on emotional attachment being a key factor in customer-drive growth check out this article here. Key Ideas to Improve your Customer Experience. It looks at the typical customer journey touchpoints and how much value do each of those drive. Please tell us how we are doing!

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

MAY 1, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Verint’s Nancy Porte, VP Global Customer Experience, CCXP, joins us in this episode to discuss the research. Hint: Customer Science is important here.).

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

1 to 1

JUNE 11, 2013

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Social Media 37

Social Media CRM Voice of the Customer Customer Loyalty 37