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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves.

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Uniphore Collaborates with Cisco to Enable Better Customer Experiences

Uniphore

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. These types of advances are transforming customer experience across contact centers for global enterprises.

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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

In the customer experience (CX) realm, this means AI that doesnt just answer a question or present a dashboard but acts on insights in real time orchestrating processes, personalizing interactions, and resolving issues end-to-end. Unlocking New Possibilities for Customer Experience Agentic AI enables entirely new forms of engagement.

AI 248
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.

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Customer Experience Teams & Sales Associates: Remove Their Obstacles! #CX

Kate Nasser

Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. The post Customer Experience Teams & Sales Associates: Remove Their Obstacles! #CX by Kate Nasser, The People Skills Coach™. CX appeared first on KateNasser.com.

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Uniphore Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™

Uniphore

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. “As we continue to work through the pandemic and into a post-pandemic era, customer experience has never been more important.