DMG Consulting

DECEMBER 11, 2017

In an ideal world, a contact center would have a performance management system that aggregates and presents balanced performance scorecards in real time as well as on a historical basis. Different types of contact centers – customer service, sales, collections, etc. Happy New Year!

Contact Center 54

Contact Center Social Media Scorecard Customer Satisfaction 54

Execs In The Know

FEBRUARY 16, 2023

And an immediate turn-around in skill proficiencies – delivering improved empathy, customer satisfaction, active listening, and all the other actions we want them to practice for improved customer experiences.” Zenarate AI Coach is used globally in over a dozen countries in 13 languages.

AI 52

AI Scorecard Contact Center Compliance 52

DMG Consulting

SEPTEMBER 29, 2017

The challenge is to find the right balance between information and data overload so that each constituent has the data they need to consistently deliver an outstanding experience. This KPI Guide for Omni-Channel Contact Centers presents and explains the most useful KPIs for managing customer service, sales and collections contact centers.

Contact Center 48

Contact Center Customer Service Sales Sales Scorecard 48