Help Scout

AUGUST 12, 2021

Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. For customer-centric businesses , thoughtfully considering where and how to offer service on social media channels is an important step in defining and delivering a consistent, high-quality customer experience.

Social Media 145

Social Media Customer Service Direct Marketing Customer Experience 145

Bill Quiseng

DECEMBER 15, 2014

This week’s guest post is offered by customer service expert Nicholas Goss. We both share a commitment to help small business owners Deliver the World’s Best Customer Experience. I connected with Nicholas first on Twitter and quickly began a fan of his customer service blog. BUILD LOYALTY!

Direct Marketing 152

Direct Marketing Customer Service Customer Experience 152

Taylor Reach Group

OCTOBER 14, 2020

If you agree that the above is a reasonable measure of expertise, then you should consider The Taylor Reach Group for your contact center, customer experience transformation initiatives. Experience. All Taylor Reach consultants have between 20 -44 years of contact center leadership and management experience. CRM Magazine.

Net Promoter Score 103

Net Promoter Score Contact Center Direct Marketing CRM 103

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 64

Customer Service Social Media Contact Center Start-ups 64

Zendesk

FEBRUARY 14, 2022

In a business world where customer expectations are perpetually evolving, the customer experience plays an outsize role in whether a company succeeds or fails. This goes far beyond customer service, though that certainly plays a part in the customer experience.

Customer Experience 52

Customer Experience Engineering Customer Feedback Customer Satisfaction 52

Beyond Philosophy

JUNE 23, 2015

and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Many online retail sites have engaged in sweepstakes and other customer generation programs.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98

SugarCRM

MARCH 6, 2020

Recent findings from Forrester show that two-thirds of Australian brands still struggle to deliver outstanding customer experiences. Too often, customer experience (CX) strategies sit siloed in different departments. SugarConnection isn’t just another customer experience conference. Why the discrepancy?

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47