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How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

What’s the key to driving improved customer satisfaction? Out of six categories included by Forrester, customer service is the number one driver. Diving a little deeper into the data, drivers relating to how well customer service agents solve problems have the most impact on an insurer’s overall customer experience score.

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How to Deliver a Customer-Friendly Vaccination Experience with Messaging

1 to 1

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing.