ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Centricity.

Customer Experience 48

Customer Experience Gambling Social Media CEM 48

Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

CommBox

FEBRUARY 2, 2022

WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages, Labels to organize and easily find chats and messages. Since the release of WhatsApp Business, chatbots have become strong and effective customer service tools for brands across sectors.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Service Quality Institute

FEBRUARY 9, 2021

Amazon in my opinion is the most customer-driven firm in the world. NO ONE can match their relentless focus on customer service. Willing to gamble and make big decisions. Everything is built around the customer experience. One of the few firms that uses technology to improve the customer experience.

Gambling 40

Gambling Start-ups Sales Innovation 40

Intercom

NOVEMBER 30, 2023

The rise of the telephone Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users. Now, our customers don’t have to outsource their phone support software. Why did we build it?

Start-ups 98

Start-ups Technology Technology Gaming 98

Customer Service Life

DECEMBER 6, 2021

As a customer service leader, there’s a certain balance I’ve struggled to find. Spending too much time interacting with customers can leave me feeling like our team is treading water and not making progress on key initiatives. As a customer service leader, do you find yourself struggling with this balance?

Customer Service 108

Customer Service Gambling Engineering Innovation 108

CSAT.AI

NOVEMBER 9, 2022

However, in regard to support, segmentation streamlines customer service. Examples: identify customer groups by location or product line; separate most active or high value customers from less active ones; if you are a B2B brand separate your small biz customer from your enterprise clients. Lisa Painter, Sr.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

Intercom, Inc.

APRIL 21, 2022

Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users. You can follow on Apple Podcasts , Spotify , YouTube or grab the RSS feed in your player of choice. The rise of the telephone.

Start-ups 118

Start-ups Gaming Technology Technology 118

Helpt

AUGUST 25, 2023

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Customer Retention: Poor customer experiences due to tech issues can lead to lost sales and declining customer loyalty, creating a long-term revenue drain.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Steven Van Belleghem

JANUARY 31, 2023

For example, I asked it to write an essay on customer experience in financial services, and the result was super-impressive. You know, companies like Procter and Gamble, Unilever or McKinsey. And that is going to be a huge challenge when it comes to dealing with the Never Normal Customer.

Gambling 109

Gambling Social Media Start-ups Gaming 109