Customer Experience Customer Service Georgia 
Uniphore
JULY 8, 2021
The position is based out of our offices in Alpharetta, Georgia. Nobody plans to or wants to call customer service. While it doesn’t have to be an enjoyable experience, it should at least be an effortless experience, don’t you think? About Jacada. But we all have at some point.
Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
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Help Scout
APRIL 27, 2021
Long-time customer service professional Mat “Patto” Patterson answers readers’ most challenging customer support delivery, leadership, and career questions. Ask customer service interview questions that dig into their attitude toward learning technical topics. My guide to hiring for customer service may help, too.
Myra Golden Media
MAY 27, 2021
Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down. Full Call Control Course (Inside Customer Service Master Class).
Chip Bell
DECEMBER 15, 2020
My river house in the mountains of North Georgia just got fiber optic high speed Internet. The nice clerk told me I could take the item and my receipt to customer service, get a refund, and purchase the correct one. She worked for an organization that trusted her to make it right for the customer. She listened intently.
Kerry Bodine
JUNE 20, 2015
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
Customer Bliss
MARCH 28, 2017
I found it interesting that our work in customer experience is now expanding to airports, and Karen Ellis of the San Antonio International Airport (previously in somewhat similar roles in Houston and Atlanta) was good enough to come on the podcast and discuss some of her initiatives and challenges. Customer Service Training Program.
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