How do we move the call to closure when we can’t give the customer what they’re asking?
Myra Golden Media
MAY 27, 2021
Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down. Full Call Control Course (Inside Customer Service Master Class).
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