Customer Experience, Customer Service and Iowa

What Do Customers Secretly Say About Your Customer Experience?

PeopleMetrics

MAY 15, 2015

Although many of the symbols have disappeared over time, here are a few that were catalogued (from the Hobo Museum in Britt, Iowa): Such symbols allowed hobos to relay relevant information to each other, in a language only they could understand. Second: What hobo cryptography has to do with customer experience strategy.

Net Promoter Score

Net Promoter Score Customer Experience Touchpoint Customer Feedback

Is The Move to Self-Service Better For Your Organization Or The Customer?

Beyond Philosophy

JUNE 9, 2022

Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more. Motivations for Wanting Self Service Vary. So, some self-service helps, and some hurts.

Technology

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Tech Customer Success

What Do Customers Secretly Say About Your Customer Experience?

Is The Move to Self-Service Better For Your Organization Or The Customer?

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