Customer Experience Customer Service Minnesota 
Heart of the Customer
OCTOBER 8, 2014
They have televisions throughout their offices, and for this day they focused exclusively on customer experience topics. Because this is also Customer Service week, the rest of the week they are focusing on service, with numerous activities designed to engage and recognize employees who work in Operations, including in the Call Center.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
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CX Accelerator
DECEMBER 10, 2019
As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries.
CX Accelerator
DECEMBER 10, 2019
As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Becky Roemen is a Customer Experience enthusiast & evangelist with an enduring love for digital transformation and CX strategy. As a Minnesota native, she enjoys the lakes, hiking and breweries.
Beyond Philosophy
APRIL 25, 2019
Brands have already begun using facial recognition technology in their Customer Experience. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. I believe both of these technologies are the future for Customer Experience and, in some cases, the now.
Service Quality Institute
SEPTEMBER 8, 2022
Service Quality Institute is spending a lot of money and time upgrading our programs, so you have the best material in the world to use. Leading Empowered Team for An Awesome Customer Experience. The focus is on Empowerment, Coaching & Feedback, Teamwork, and How to Create a Better Customer Experience.
Service Quality Institute
DECEMBER 13, 2023
In 1980 I released Feelings the world’s first customer service program based on a very simple concept. When you treat a customer like a king or queen they come back, spend more with you, and bring their friends. This is the foundation of great customer service. Everyone must be trained in customer service.
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