Myra Golden Media

MAY 27, 2021

Questions came in from Idaho, Germany, North Carolina, Georgia, the UK, and Denver. . 50:20: German standards are very different from US standards, and my challenge is to wow customers, but quality points are wearing the agents down. Full Call Control Course (Inside Customer Service Master Class).

Education 133

Education Customer Service Customer Experience 133

Customer Bliss

JULY 23, 2019

Recognize the Consequences of the Monkey on Your Customer’s Back. Globally, 56% of respondents in Microsoft’s State of Global Customer Service Report have actually ceased doing business with the brand because of poor service experiences. End service exhaustion. #MakeMomProud #CX Click To Tweet.

Healthcare 69

Healthcare CX Customer Experience Customer Service 69

Customer Bliss

FEBRUARY 21, 2018

Dan and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives. Create Peak Moments for Your Customers. As Dan mentioned in the interview, customer experience leaders and practitioners are in the business of moment design.

Social Media 67

Social Media CX Retail Customer Experience 67

Help Scout

FEBRUARY 11, 2019

It was one of the best customer service relationships of my life. Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40