Customers That Stick

FEBRUARY 26, 2015

Lynn started her stores with a cash box, ad in the paper, and a 350 sq foot store in Toledo, Ohio. Customer Service > Customer Experience. Tell Us More About Yourself… What was your first job and what did you learn about customer service in it? The growth has been amazing.

Customer Experience 164

Customer Experience Retail Sports Social Media 164

CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Two specific examples come to mind.

Contact Center 266

Contact Center CX Technology Technology 266

The DiJulius Group

SEPTEMBER 25, 2019

The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

Customer Service 78

Customer Service Customer Experience 78

The DiJulius Group

MARCH 6, 2019

Announcing the Speaker Lineup For The 2019 Customer Service Revolution! We are so excited to announce the incredible lineup for the 2019 Customer Service Revolution happening on September 11-12 in Cleveland, Ohio. The post Announcing the Speaker Lineup For The 2019 Customer Service Revolution!

Customer Service 15

Customer Service Customer Experience 15

CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Two specific examples come to mind.

Contact Center 182

Contact Center CX Technology Technology 182

The DiJulius Group

NOVEMBER 7, 2018

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

CX 95

CX Customer Service Customer Experience 95

Fonolo

DECEMBER 4, 2019

Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Everyone has been in a restaurant or service establishment where a crying baby or toddler has had a meltdown. Read more about it here.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84