Myra Golden Media

JULY 1, 2019

Myra is a favorite training partner to public libraries and Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with Tulsa City-County Library, Oklahoma Library Association, McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands.

Retail 66

Retail Customer Experience Customer Service 66

Myra Golden Media

JULY 11, 2019

Myra is a favorite training partner to public libraries and Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with Tulsa City-County Library, Oklahoma Library Association, McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands.

Customer Experience 63

Customer Experience Customer Service 63

Myra Golden Media

JANUARY 2, 2018

Note: This is a rare post that is not about customer service. Now, back to my current read, “Killers of the Flower Moon,” a historical mystery about the Osage Tribe killings in Pawhuska, Oklahoma, by David Grann. Scroll on down if my book list doesn’t interest you. My ego won’t be bruised. .

Customer Service 48

Customer Service Customer Experience 48

Myra Golden Media

MARCH 15, 2018

Let the customer know that there will be a few seconds of silence, by explaining what you are doing, “This will take just a few moments to pull up,” or “What I’m doing here, is processing the return, and placing your replacement order. Once, when I was talking to a customer service representative, he used the downtime fantastically.

Customer Service 71

Customer Service Technology Technology Customer Experience 71

InteractionMetrics

NOVEMBER 11, 2024

I now live in, you know, flyover state in Oklahoma City. That’s like examining customer behavior and saying, oh, let’s craft a customer experience around what the customer cares about. So very, very quickly it became about the NPS score and if tangentially, the experience improves.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52