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Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

Customer Bliss

Alan truly valued this experience because when he came back into customer experience in healthcare, he had a better understanding of how internal and external factors played a part in operations. CustomerExperience #CX Click To Tweet. Be Strategic and Operational When Preparing for Change.

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Congratulations To The 2020 Service Design Award Finalists!

Kerry Bodine

If you’re looking for customer experience or service design inspiration, look no further. CX Transformation For Hearing Care by Smart Design in the USA. My gratitude to: Florian Vollmer of NCR in Atlanta, Georgia. We’ve just announced our ten 2020 Service Design Award finalists. The Finalists. Commercial Work.