Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Happy employees beget happy customers. Focus on Joy.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Beyond Philosophy

MARCH 22, 2017

However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits. McDonald’s plan to upgrade to the “Experience of the Future “ has much to teach us all about how to adapt to the changing expectations of today’s discerning (and demanding) customers.

CX 127

CX Entertainment Customer Loyalty Customer Experience 127

Beyond Philosophy

JANUARY 10, 2019

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. Accounting for Mental Accounting in Your CX. But mental accounting isn’t always logical.

Customer Experience 127

Customer Experience Entertainment CX 127

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Steven Van Belleghem

DECEMBER 1, 2021

But the good news is that CX experts can really work with that knowledge to create more satisfying, enjoyable and serendipitous experiences through positive and unexpected chance encounters. And so, as a customer, I benefit when the brand performs better, making me an ambassador. Reinventing customer loyalty.

Customer Experience 130

Customer Experience Customer Loyalty Gaming Start-ups 130

Steven Van Belleghem

OCTOBER 11, 2021

They see it as their purpose to make travel a smooth, fun and educational experience. Travel in the West is either business-related or fun, but Chinese people want to be guided into an entertainment and educational environment. Treat your employees like your customers. It’s an enhancer, as is the case with trip.com.

CX 113

CX Transportation Entertainment Education 113

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. Delivering Happiness – Tony Hsieh.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Beyond Philosophy

AUGUST 8, 2016

If they show up at your registration desk/exit row/car counter/hostess stand, how are you going to be deliberate about creating a great moment in their Customer Experience? With all this demand (and who can argue that customers can be demanding?), it is easy to forget the importance of creating an excellent Customer Experience.

CX 105

CX Entertainment Customer Experience 105

Ameyo Callversations

OCTOBER 22, 2021

Delivering exceptional personalized experiences with Conversational AI is the need of an hour to offer and build more intelligent CX. Conversational AI is changing how we engage with customers – vastly improving reach, responsiveness, and personalization. What is Conversational AI and Why is it a Global Trend Today?

AI 98

AI CX Artificial Intelligence Touchpoint 98

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. I believe both of these technologies are the future for Customer Experience and, in some cases, the now.

Technology 118

Technology Technology CX Entertainment 118

Steven Van Belleghem

MAY 3, 2022

Of course, you can have the best, most serviceable and most highly trained people working for you, if they are not empowered to make their own decisions on the spot , the CX would be mediocre at best. The easiest way to make your customers happy, is to make your employees happy. The post “Start every day with CX!”

CX 109

CX Entertainment Sports Customer Feedback 109

Execs In The Know

SEPTEMBER 9, 2024

As the countdown to the Customer Response Summit (CRS) begins, it’s time to mark your calendars for an unforgettable experience in Palm Springs from September 24-26, 2024. CRS is more than just another conference—it’s where CX leaders gather to network, learn, and create connections that elevate customer experience.

Entertainment 104

Entertainment Innovation CX Customer Experience 104

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It makes your CX team indispensable.

Sports 71

Sports Customer Experience Entertainment VOC 71

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Kate Nasser

MAY 4, 2019

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.

Entertainment 70

Entertainment CX Sales Hospitality 70

Shep Hyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. Sharpen) Microsoft says 90% of Americans use good customer service as a factor when deciding whether to do business with a company.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

Steven Van Belleghem

NOVEMBER 28, 2023

Every morning, they organize customer experience meetings to report new questions and situations. What’s interesting is that they are positioning the Vision Pro as a general computing device, much like the Mac or the iPhone: one that is built for facetime, entertainment, gaming, productivity and even mental wellbeing.

CX 62

CX Customer Experience Entertainment Gaming 62

Beyond Philosophy

JANUARY 18, 2016

Here are 8 big mistakes with Customer Experience that we hope brands learned from: “It’s not the pants, it’s your body type” excuse from Lululemon. Comcast guy took a nap on Customer’s couch and son’s pillow during a service call. The Good, The Bad, And The Ugly in Customer Experience Lately. We all have.

Entertainment 109

Entertainment Social Media Start-ups Customer Experience 109

ClearAction

FEBRUARY 14, 2015

Loving Suppliers for Customer Experience Excellence. Is it possible to be the darling of your customers, yet the opposite to your suppliers? Does it make sense to want your customers to love you and at the same time have no intention of letting your suppliers earn the same privilege?

Customer Experience 88

Customer Experience Finance Customer Experience Management Invoicing 88

Shep Hyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience .

CX 77

CX Social Media Artificial Intelligence Entertainment 77

Steven Van Belleghem

FEBRUARY 7, 2022

And where a limited group of first movers is experimenting to understand it. I believe that this is the perfect moment for companies to start testing it in terms of marketing and CX: the potential is huge and the entry costs still rather low (depending on what you choose to do there, obviously). Metaverse marketing. That’s it for now.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” ” However, company politics are worth managing because it can help you move your Customer Experience program forward. ” He is correct.

Entertainment 107

Entertainment Customer Loyalty CX Customer Experience 107

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? In the time spent by much greater minds pondering this question from a broader viewpoint, machine learning continues to make its way into all facets of the customer experience. By: JD Fairweather.

Machine Learning 251

Machine Learning Customer Experience Artificial Intelligence E-commerce 251

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data.

Net Promoter Score 139

Net Promoter Score Start-ups AI Entertainment 139

Beyond Philosophy

JUNE 25, 2020

Customer Memories are a fascinating subject. In many ways, they are what your Customer Experience is, at least from the customers’ perspective, which we also discussed on a recent podcast. They are certainly the most critical element of your customer loyalty. So, what’s your plan for retrieval?

Net Promoter Score 188

Net Promoter Score Entertainment Customer Loyalty Healthcare 188

Beyond Philosophy

DECEMBER 25, 2017

I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?

Net Promoter Score 119

Net Promoter Score NPS Entertainment Social Media 119

Beyond Philosophy

JANUARY 19, 2022

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success. Key Ideas to Improve your Customer Experience.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

SurveySensum

JANUARY 8, 2021

As a company that is focused on improving the ways you help your customer, we reached out to our customers and community to collect some exceptional stories of customer experience. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020!

Customer Experience 81

Customer Experience E-commerce Pharmaceutical Start-ups 81

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

CX 52

CX Entertainment Manufacturing Healthcare 52

CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Identify customer needs Want to know what customers need?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Steven Van Belleghem

OCTOBER 15, 2023

While the parks and experiences division – which includes cruises, live entertainment and theme parks – made up 34% ($29B) of revenue and 66% ($8B) of the operating profit. It’s the result of a potent blend of storytelling, branding, and crafting unforgettable customer experiences.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Shep Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. CMSWire) The better the experience, the more likely that person will return and give the brand their business. (PR It’s a simple idea.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Experience Investigators

NOVEMBER 28, 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. Ever wondered why some businesses are just a joy to deal with?

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Experience Investigators

OCTOBER 8, 2024

This is your October CX Pulse Check. Once a month, we check in to find out what’s happening in the world of customer experience and discuss ideas and insights customer experience leaders can learn from. Sotheby’s Has Even Bigger Problems. The Wall Street Journal) The Scrub Daddy Sponge Has a Cult Following.

CX 52

CX Entertainment Retail Innovation 52