Experience Investigators

MARCH 25, 2025

The magic of attending a truly exceptional event stays with us long after we’ve returned home. What makes some events so memorable while others fade quickly from memory? In this episode, we tackle a listener question about customer experience best practices for event planners seeking to create standout experiences.

Event Planning 52

Event Planning Artificial Intelligence CX Customer Experience 52

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. this impact the customer and his experience?

Customer Experience 40

Customer Experience Event Planning Voice of the Customer Education 40

SugarCRM

DECEMBER 15, 2021

2021 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2021 is the year we let the platform do the work.

Event Planning 49

Event Planning Construction AI Sales 49

Qualtrics

JUNE 30, 2020

We need to be thoughtful about how we do it… we're trying to think through what's the right cadence to be building an experience to engage our customers and our partners.”. Take your digital experience to the next level with our Digital CX toolkit. So this would've been my 15th physical events. Access Now.

Start-ups 26

Start-ups Innovation Government Technology 26