Customer Bliss

JANUARY 4, 2019

Alan truly valued this experience because when he came back into customer experience in healthcare, he had a better understanding of how internal and external factors played a part in operations. When Alan developed his action plan, he ended up with about 25 projects to improve the patient experience. About Alan Dubovsky.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Chip Bell

DECEMBER 15, 2020

My river house in the mountains of North Georgia just got fiber optic high speed Internet. She worked for an organization that trusted her to make it right for the customer. Delivering a great customer experience is not complicated; it just needs to matter enough to make the customer the bull’s eye of your target and then execute!

Customer Service 97

Customer Service Customer Experience Innovation CX 97

Fonolo

MAY 10, 2023

3 Notable Contact Center Conferences and Events Healthcare Contact Center Times Conference, June 7-9 Atlanta, Georgia Looking to embrace a new era and elevate your contact center to new heights? Visit Fonolo at Booth # 15 to learn how call-backs can improve your RCM!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Customer Bliss

MARCH 1, 2018

Bucket 5: Think of how to infuse fun into the patient experience. Alan has been able to see success in his customer experience transformation by dividing the work up into these buckets, and he mentions that he’s seen more internal interest in being a part of the process. CX Click To Tweet. About Alan Dubovsky.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Chip Bell

AUGUST 18, 2020

You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. Washington, and the originality of Georgia O’Keeffe. Paul, now 90 years old, is still the spiritual leader of the top company on the planet for shoes in the skateboarding world. They are your hidden “Alices.”

Innovation 76

Innovation CX Customer Service Customer Experience 76

Chip Bell

FEBRUARY 18, 2020

One Friday evening, I arrived late at my weekend getaway home on a North Georgia river. It is a small irritant, but one we face each time we are en-route and need to alert them to get our cat ready for checkout. Compare that small challenge with this one. Opening the cabinet door, I discovered the PVC drain pipe under the sink had cracked.

Innovation 49

Innovation CX Customer Service Customer Experience 49

SugarCRM

JUNE 4, 2019

We have 53 employees, the majority of whom work in our headquarters in Atlanta, Georgia, and they are what makes Salesfusion truly special. Customer experience leaders significantly outperform their peers, generating higher average order values, better customer retention and satisfaction and significantly improved brand awareness.”

Customer Experience Management 20

Customer Experience Management Customer Experience Customer Retention CX 20

Customer Bliss

APRIL 16, 2019

#CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. Respecting your need for self service and being in control, Georgia Power developed an app for customers called My Power Usage.

Retail 69

Retail CX Customer Experience Customer Expectations 69

Kerry Bodine

FEBRUARY 25, 2021

If you’re looking for customer experience or service design inspiration, look no further. CX Transformation For Hearing Care by Smart Design in the USA. My gratitude to: Florian Vollmer of NCR in Atlanta, Georgia. We’ve just announced our ten 2020 Service Design Award finalists. The Finalists. Commercial Work.

Non-Profits 71

Non-Profits CX Transformation Government Engineering 71