Chip Bell

FEBRUARY 5, 2019

Hunting, especially in more challenging weather conditions, requires using Kentucky windage. Kentucky windage is the practice of adjusting your aim to compensate for the circumstances. Great service providers use a type of Kentucky windage. the customer) and the conditions. They adjust to and accommodate the target (i.e.,

Sports 66

Sports Start-ups Customer Relationship B2C 66

Steven Van Belleghem

SEPTEMBER 5, 2022

And this just makes me think that we have been lacking this uncomplicated type of positivity in the world of customer experience too. Usually, people opening up a fast food franchise like let’s say Kentucky Fried Chicken, already made their mark financially. And what are your own favorite Top Gun Effect CX stories out there?

Customer Experience 128

Customer Experience Government CX 128

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69

AI Customer Service Retail Innovation 69

Beyond Philosophy

MARCH 2, 2016

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. Every organization has customer groups.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Kerry Bodine

OCTOBER 5, 2015

Happy CX Day! In a recent post , I lamented how many companies today focus on business strategy first and customer experience strategy second. Everyone loves to talk about how Zappos.com delivers a great customer experience. Everyone loves to talk about how Zappos.com delivers a great customer experience.

Customer Experience 97

Customer Experience Real Estate Customer Journey Map Finance 97

Zendesk

DECEMBER 2, 2020

That’s why we got together with Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye to talk about how good CX (and a little planning) can help keep the holidays merry and bright. I’ve lived and worked across North America, Europe, and Sub-Saharan Africa, with 10+ years experience within operations, strategy, and finance.

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Beyond Philosophy

DECEMBER 25, 2017

I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?

Net Promoter Score 119

Net Promoter Score NPS Entertainment Social Media 119