PeopleMetrics

AUGUST 1, 2014

When celebrity chef Alton Brown , host of Food Network show “Good Eats” , recently had a run-in with his internet provider Comcast Cable , my passions for food and customer experience overlapped. Celebrities Have Customer Experience Issues Too. Customer Experience' It only took 1.76

Customer Feedback 121

Customer Feedback Close the Loop CX Customer Service 121

Beyond Philosophy

JUNE 7, 2016

This week, Bob Thompson’s informative, timely blog on strategies companies can use to make customer experience a competitive advantage – and how most neither measure experience nor compete on it – puts me in mind of a line of discussion around customer experience lagniappe. Can technology create customer delight?

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Beyond Philosophy

NOVEMBER 28, 2017

Until about a decade ago, most CX and value delivery metrics were built around tangible and quality-related elements of value – price, consistency, speed, completeness, accuracy, durability, and the like. It is here that great, differentiated (and often unique) and memorable CX lives. Michael Lowenstein, Ph.D., Lagniappe works.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Beyond Philosophy

MARCH 20, 2021

You might also find it weird that Mississippi’s marriage rate correlates 99.3% We see this kind of behavior in many different areas, including big data , pictures from Mars , and even your customer behavior analysis. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.

Management Consulting 68

Management Consulting Customer Experience CX 68