Experience Investigators

MARCH 11, 2025

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.

Healthcare 52

Healthcare CX Business Administration Social Media 52

Fonolo

NOVEMBER 13, 2018

Customer Contact Week (CCW). CCW is the world’s largest customer contact event series and a definite must-attend. It’s the place where customer care, CX, and CS leaders come together to network and learn. Where: Las Vegas, Nevada. VPs & Directors of Customer Service. Follow NECCF on Twitter here. .

Customer Service 108

Customer Service Contact Center Innovation Social Media 108

Fonolo

MAY 10, 2023

Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. The main stage will feature other remarkable professionals who are redefining the future of work and elevating the customer experience through innovation.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

MAY 29, 2018

If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19 th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. Who should attend: VPs & Directors of Customer Service.

Contact Center 52

Contact Center Social Media NPS Education 52