Remove Customer Experience Remove CX Remove New Jersey
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Fan Experience: CX Lessons for Hosting Major Events

Customer Think

With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management […]

Gaming 52
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The World Is Going Crazy

Beyond Philosophy

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.

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Are You Really Confused? How You Describe Yourself is Not Seen By Others

Beyond Philosophy

Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. . So, What Should You Do with This Information?

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How Johnson & Johnson Creates Value for Customers and Employees

Customer Bliss

There’s a lot of great strategic advice in here for those of you who are improving CX in the consumer goods sector, so I encourage you to listen to the full episode! Chester is based in New Brunswick, New Jersey. Create Value for All of Your Constituents. Chester holds an MBA (Marketing) and a B.COM.