Customer Bliss

JULY 23, 2019

Companies put the monkey on customer's backs and the result is service exhaustion. MakeMomProud #CX Click To Tweet. Recognize the Consequences of the Monkey on Your Customer’s Back. CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership.

Healthcare 69

Healthcare CX Customer Experience Customer Service 69

Qualtrics

FEBRUARY 18, 2020

Hitting fast forward on customer experience. Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Brand + Product Experience - 14:00 // Weds, March 11.

Education 29

Education Government Social Media Healthcare 29

Customer Bliss

FEBRUARY 1, 2019

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. Ensure that employees remember to always have fun. About Rhiannon Hoeweler.

Hospitality 50

Hospitality Hospitality Retail CX 50

Customer Bliss

FEBRUARY 21, 2018

Dan and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives. Create Peak Moments for Your Customers. As Dan mentioned in the interview, customer experience leaders and practitioners are in the business of moment design.

Social Media 67

Social Media CX Retail Customer Experience 67

Beyond Philosophy

SEPTEMBER 21, 2016

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. Customer-centric policies must consider the rational , subconscious and emotional experiences of customers. Bewildered?

Social Media 167

Social Media Engineering Customer Experience CX 167