Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners.

CX 91

CX Non-Profits Education Contact Center 91

Beyond Philosophy

AUGUST 28, 2017

The eclipse is a good example of the way our experiences are influenced by our memories. This is a critical issue for any company that is serious about improving its customer experience. How did my experience measure up to what I expected? Lessons for Customer Experience. How Our Memories are Formed.

CX 112

CX Customer Loyalty Customer Experience 112

PeopleMetrics

OCTOBER 31, 2014

A few of us at PeopleMetrics were talking the other day about customer experience. And we meandered our way to an interesting question: What is the difference between brand and customer experience? Nice to Meet You”: A Short History of Customer Experience. Like we do.) Some may take unique paths.

Customer Experience 103

Customer Experience Voice of the Customer Sports Social Media 103

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners.

CX 67

CX Non-Profits Education Contact Center 67

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Customer Bliss

OCTOBER 17, 2017

Comcast Customer Experience – Episode Overview. Charlie Herrin is the Chief Customer Experience Officer at Comcast, based out of Philadelphia. I think you’ll learn a ton, regardless of what level you are within CX presently. It’s worth it in the CX space. The Big Themes Of This Episode.

Net Promoter Score 23

Net Promoter Score Customer Experience NPS CX 23

Beyond Philosophy

MARCH 2, 2016

The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. It also demonstrates an important principle of taking your Customer Experience to the next level: the more you know about your Customers, the more you can adapt your experience to appeal to them.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111