CX Accelerator

DECEMBER 20, 2017

The Washington Post has research to support that “basically every single person hates performance reviews.” As a critical milestone in the employee experience, this means the performance appraisal is a critical milestone in the customer experience as well! Home To CX Accelerator Share them below!

Start-ups 140

Start-ups CX Customer Experience 140

CX Journey

SEPTEMBER 10, 2015

Great customer experience athletes have great “social proprioception.” See our blog about Grandiose CX Delusional Disorder , a similar affliction. We coined this term at our clubs to help staff understand that everything matters when it comes to the member experience. and a great customer experience athlete.

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76

Bill Quiseng

NOVEMBER 8, 2023

For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Surely, George Washington. Next week: The third QUI TAKEAWAY: Customer service training versus customer CARE education. customerservice #customerexperience #customerloyalty #custserv #custexp #cx

CX 88

CX Social Media Education Customer Service 88

Beyond Philosophy

FEBRUARY 13, 2017

But it says quite a bit more, too, and none of it good about your Customer Experience. The presence of a tip jar reflects poorly on the Customer Experience. The Origins and Customs of Tipping. Make sure your Customer Experience exceeds your Customer’s expectations and is worthy of a good tip!

Start-ups 126

Start-ups Customer Experience Customer Loyalty Customer Expectations 126

CX Journey

MARCH 14, 2017

Image courtesy of aliceheiman No customer experience budget? I haven't written a CX Journey™ Musings post lately, but I found a topic that warrants a bit of reflection. Everything you do is (for the) customer experience. Isn't it all customer experience? Customer experience is not a priority.

CX 59

CX Innovation Technology Technology 59

Experience Investigators

OCTOBER 8, 2024

This is your October CX Pulse Check. Once a month, we check in to find out what’s happening in the world of customer experience and discuss ideas and insights customer experience leaders can learn from. Rohit lives in the Washington DC area with his wife and is a proud dad of two boys. But is it safe?

CX 52

CX Entertainment Retail Innovation 52

Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Where: Washington, DC. Follow Smart Customer Service on Twitter here. . Customer Contact Week (CCW). VPs & Directors of Customer Service.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Customer Bliss

JUNE 20, 2018

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Though he’s only been in this position for less than a year, Shawn is responsible for improving the experience of the hospital which spans both patient and caregiver experience, and the overall quality and safety aspect of the health care center.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

Intercom

JANUARY 5, 2023

In his 35 years of experience, Bill Price has seen the evolution of customer service from up close. While it sounds controversial, for Bill Price, the best customer support may just really be no service at all. Why are customers, for instance, in Italy, apt to contact you more frequently than someone in Sweden on the same issue?

Customer Experience 69

Customer Experience CX Contact Center Start-ups 69

Doing CX Right

JULY 14, 2020

Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Beyond Philosophy

OCTOBER 18, 2019

I live in Sarasota, FL, and I had a meeting with a client up in Washington, D.C. Now my automatic purchases here are the result of many years of trust and consistently excellent experiences with Apple and Delta. Most of us thought we were rational about things, especially as customers. When we met up in D.C., That isn’t true.

CX 90

CX Education Customer Experience Customer Experience Management 90

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. The Experience Economy: Competing for Customer Time, Attention, and Money.

Start-ups 148

Start-ups Entertainment Education Customer Experience 148

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Zendesk

JUNE 30, 2022

GetFeedback by Momentive (Support) is a customer feedback and experience platform purpose-built for customer support, success, and experience teams. Organizations can start quickly and easily with templatized surveys based on CX best practices that are sent after support, or other customer touch-points.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. It’s a confluence of multiple forces all hitting at the exact same time, which has resulted in a poor experience for everybody involved.”. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Confirmit

APRIL 19, 2017

They’re a fabulous way to combine two of our favorite things; CX chat and food. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs. We know that even after years of success, CX programs can reach a plateau. We do love food.

CX 40

CX VOC Voice of the Employee Voice of the Customer 40

Chip Bell

APRIL 9, 2019

We do not need a sign to identify the Washington Monument, the Eifel Tower, or Big Ben. His point was to let the performance of the bank and the reputation of its people be the identifying moniker of the structure. If you are known by your works the context in which they are performed will become the label.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

1 to 1

APRIL 24, 2015

The sun was shining, temps finally warmed up after an abysmal winter, opening ceremonies paid tribute to local heroes like the Richard and Frates families,* and our beloved Red Sox beat the Washington Nationals 9 to 4.

Gaming 40

Gaming Customer Experience Customer Loyalty CX 40

Qualtrics

MARCH 29, 2019

I love being part of the Qualtrics federal team in Washington, DC. federal government agencies, our team is always working with clients and partners on fascinating, newly emerging issues that impact the business, customer, and employee experience parts of federal government agencies. With more than 100 clients at 60+ U.S.

Government 36

Government Customer Experience Start-ups CX 36

Chip Bell

AUGUST 18, 2020

You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. Washington, and the originality of Georgia O’Keeffe. Paul, now 90 years old, is still the spiritual leader of the top company on the planet for shoes in the skateboarding world. They are your hidden “Alices.”

Innovation 76

Innovation CX Customer Service Customer Experience 76

Customer Bliss

FEBRUARY 1, 2019

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. Ensure that employees remember to always have fun.

Hospitality 50

Hospitality Hospitality Retail CX 50

CX Journey

APRIL 9, 2015

Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. When it comes to the customer experience, how does that translate? acquisition customer experience customer loyalty customer retention raving fans' Louis Cardinals (#1) 2. San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4.

Sports 64

Sports Gaming Entertainment Customer Retention 64

ClientSuccess

NOVEMBER 14, 2019

Attendees will dive deep into the customer journey and customer experience (hence the name, CX) to help promote tangible, tactical strategies that can be applied in the real world after the conference concludes. Smart Customer Service. JW Marriott, Washington D.C. April 27-29, 2020.

Innovation 40

Innovation Customer Service CX Customer Experience 40

ClientSuccess

NOVEMBER 14, 2019

Attendees will dive deep into the customer journey and customer experience (hence the name, CX) to help promote tangible, tactical strategies that can be applied in the real world after the conference concludes. Smart Customer Service. JW Marriott Washington DC. April 27-29, 2020.

Innovation 40

Innovation Customer Service CX Customer Experience 40

CSAT.AI

FEBRUARY 19, 2020

You want to define exceptional customer experience, and make it standard at your company. They tune in to what your customer needs beyond their question or product issue. Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one.

Customer Service 52

Customer Service Omnichannel Start-ups CX 52

CX Journey

MARCH 17, 2016

Customer satisfaction is no longer enough – at least for businesses that want to thrive instead of just survive. But creating a delightful customer experience can be difficult, especially if you’re focusing solely on the customer. Up to a point.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Sales Start-ups 52

Qualtrics

DECEMBER 20, 2018

then December has been your month for progress in Washington, DC. This week, the President signed into law the 21 st Century Integrated Digital Experience Act (IDEA). IDEA, in essence, sets the expectation that agencies survey customers, but doesn’t remove PRA barriers to doing that work. IDEA is about more than websites.

Government 28

Government Customer Feedback CX Customer Experience 28

SugarCRM

SEPTEMBER 24, 2019

Whether you’d like to talk about custom plugins and integrations or just want to hear what other companies are doing to get a competitive advantage, you’ll gain all kinds of ideas and inspiration at the Polar Strategy booth. And while we’re based in the Washington DC area, our team is spread across the United States and abroad.

Healthcare 20

Healthcare Government Customer Relationship CX 20

1 to 1

FEBRUARY 25, 2021

The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences. Transcript : Liz Glagowski : Hi, I’m Liz Glagowski, editor of the Customer Strategist Journal. We wanted to find out what it was really like, so we asked people with different circumstances about their end to end vaccine experiences.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Fonolo

JANUARY 22, 2020

Next Generation Customer Experience, Indian Wells. Modern CX, Las Vegas. Adobe Experience Summit, Las Vegas. CX Talks, Dallas. Customer Experience Strategies Summit, Toronto. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft. Elevate CX, Denver.

Customer Service 129

Customer Service Contact Center CX Education 129